Privacy Policy for Sangamam Banquet Hall
Effective Date: September 2, 2025
Sangamam Banquet Hall - Nakshatra Restaurants, situated in Chennai, maintains a steadfast commitment to safeguarding the personal information of our clientele, event attendees, and digital platform users. This document details our methodology for collecting, processing, utilising, storing, and sharing your personal data in relation to our event services, digital presence, and venue facilities. We recognise the confidence you invest in us when organising your memorable occasions, and we pledge to manage your confidential information with utmost care and complete transparency.
Through your interaction with our services, website navigation, or facility utilisation, you acknowledge acceptance of the provisions outlined in this Privacy Policy.
1. Organisation Identity
Sangamam Banquet Hall - Nakshatra Restaurants
No. 93 Bazaar Road, Madipakkam, Chennai - 600091
Website: https://sangamambanquet.in/
Contact Email: info@sangamambanquet.com
2. Information Collection Practices
Our organisation gathers diverse categories of information to deliver and enhance our banquet hall services. This data falls into the following classifications:
A. Voluntarily Submitted Information:
During inquiries, event reservations, contract execution, or staff interactions, you may furnish us with:
-
Personal Contact Data: Full name, electronic mail address, telephone number, and postal address.
-
Event Planning Information: Scheduled date, timing, occasion type (matrimonial ceremonies, business functions, celebrations, etc.), attendee count, specific catering requirements, decorative preferences, audio-visual equipment needs, seating configurations, and customised requests.
-
Client/Agreement Information: Contracting party names, designated signatories, and event coordination contacts.
-
Financial Information: Billing address, payment card details (securely processed through external payment processors — complete card numbers are not retained), and banking information for reimbursements or direct transactions.
-
Attendee-Specific Data: (Supplied by clients for event coordination) Guest names for seating arrangements, dietary limitations, allergic reactions, and accessibility requirements.
-
Opinion and Survey Data: Your perspectives, recommendations, and survey responses concerning our services.
B. Automatically Generated Information:
During website visits or premise access, we may automatically gather specific information:
-
Digital Platform Analytics: Internet protocol address, browser specifications, operating system, device details, viewed pages, site duration, referral origins, and additional diagnostic information. This data is generally collected through cookies and comparable tracking mechanisms.
-
Security Surveillance: For protection purposes, we maintain closed-circuit television monitoring in shared spaces, entrances, and exits of our banquet facility. Recording is conducted for safety, security, and theft prevention.
C. External Partner Information:
Periodically, we may obtain your information from third-party collaborators — including event coordinators, wedding platforms, or online reservation systems — exclusively when you have granted permission for them to share your details with us for event inquiry or booking purposes.
3. Information Usage Methodology
We employ collected data for the following objectives:
-
Event Coordination and Service Implementation: To strategise, arrange, and conduct your events per your specifications, encompassing catering, decoration, seating, and additional services.
-
Client Communication: To address inquiries, supply quotations, transmit booking confirmations, updates, and notifications, and handle concerns or requests.
-
Financial Processing: To handle payments for rendered services and manage invoicing, deposits, and reimbursements.
-
Customer Assistance: To deliver support and resolve service-related issues you may experience.
-
Service Customisation: To adapt our services and offerings to align with your preferences and previous event history.
-
Marketing and Promotional Activities (With Authorisation): To transmit information regarding special packages, new services, upcoming events, or promotions that may interest you. You may discontinue these communications anytime.
-
Website Enhancement: To examine website traffic, comprehend user patterns, troubleshoot technical problems, and improve our website's functionality and user experience.
-
Security and Protection: To maintain premise security, safeguard guests, staff, and property, and prevent fraudulent activities through CCTV monitoring and additional security protocols.
-
Legal and Regulatory Adherence: To comply with relevant laws, regulations, legal procedures, and governmental requests — including taxation and accounting obligations.
-
Business Administration: For internal documentation, auditing, and general business management.
4. Information Sharing and Disclosure Practices
We may distribute your personal information to third parties exclusively under the following circumstances, with appropriate protective measures:
-
Service Contractors: We collaborate with reliable third-party service contractors who support our business operations and service delivery — including caterers, decorators, audio-visual specialists, payment gateway providers, IT support, and security services. These contractors are bound by confidentiality agreements and authorised only to utilise your information as necessary for their contracted services.
-
Event Collaborators (With Your Authorisation): When your event requires specific external vendors (e.g., designated photographers or florists not directly engaged by us), we may, with your explicit permission, share relevant contact or event information to enable coordination.
-
Legal Obligations: We may reveal your information when mandated by law or responding to legitimate requests from public authorities (e.g., court directive, government audit, or police investigation).
-
Business Transitions: During a merger, acquisition, or sale of all or portions of our assets, your personal information may transfer as part of the transaction. We will notify you via email or a prominent website notice regarding any ownership or control changes of your personal information.
-
With Your Authorisation: We may share your information with other third parties when you grant us explicit consent.
We do not exchange, rent, or lease your private information to external parties for their marketing needs without your consent.
5. Data Protection Measures
We implement comprehensive technical and organisational safeguards to preserve your main information from unauthorised access, loss, misuse, modification, or destruction. These safeguards include:
-
Physical Protection: Secure document storage and premise access controls.
-
Technical Protection: Encryption, firewalls, secure server environments, and regular security evaluations for our digital systems.
-
Access Restrictions: Limiting personal data access to authorised employees and service providers requiring it for their duties.
-
Staff Education: Training personnel on data protection best practices and confidentiality responsibilities.
While we endeavour to protect your personal data, no internet transmission method or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security.
6. Data Retention Policies
We will maintain your personal information only as long as necessary to accomplish the collection purposes — including satisfying legal, accounting, or reporting requirements. This typically encompasses:
-
Contractual Requirements: Throughout our business relationship duration and for a subsequent period to address potential disputes or claims.
-
Legal and Regulatory Compliance: As mandated by Indian laws regarding taxation, financial records, and other legal obligations.
-
Archive and Historical Information: Certain event details may be preserved for historical reference or internal business analysis, anonymised when feasible.
When your personal information is no longer required, we will securely delete or anonymise it.
7. Your Privacy Entitlements
As a data principal under Indian data protection legislation, you possess certain rights concerning your personal information. You may:
-
Right to Information Access: Request access to personal information we maintain about you.
-
Right to Data Correction: Request correction of any incomplete or insufficient personal information we hold about you.
-
Right to Data Deletion (Right to Be Forgotten): Request deletion of your personal information, subject to certain legal exceptions (e.g., if retention is legally required).
-
Right to Complaint Resolution: If you have concerns regarding data processing, you can contact our Grievance Officer.
-
Right to Consent Withdrawal: Where we depend on your consent to process personal information, you have the right to withdraw that consent anytime. This will not impact the processing lawfulness based on consent before withdrawal.
To change/modify these rights, please connect with our Officer using the details provided in the “Contact Information” section below. We will respond to your request according to applicable law.
8. Cookies and Digital Tracking Technologies
Our digital platform utilises “cookies” and comparable monitoring technologies — such as web beacons and pixels — to improve your navigation experience, examine site utilisation patterns, and facilitate promotional activities.
Understanding Cookies: Cookies are small text files placed on your device by visited websites. They are extensively used to make websites function more efficiently and provide information to site owners.
Our Cookie Usage:
-
Essential Operations: To ensure proper website functionality (e.g., remembering your preferences).
-
Performance Analytics: To understand visitor website usage, helping us improve design and content.
-
Marketing and Advertising: To deliver relevant advertisements based on your browsing habits and interests (if you have opted in for marketing cookies).
Your Cookie Choices: Most web browsers permit cookie control through settings. You can accept/refuse cookies and delete existing ones. However, disabling certain cookies may impact website functionality.
9. External Links
Our website may include links to third-party websites, services, or applications we do not operate. This Privacy Policy applies exclusively to our banquet hall services and website. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage reviewing the privacy policies of any third-party sites you visit.
10. Minor's Privacy Protection
We do not intentionally gather personal data from individuals under 18 years old. Should we become aware that we have obtained such information from a child without guardian approval, we will immediately implement measures to remove that data.
11. Privacy Policy Modifications
We reserve the right to modify this Privacy Policy occasionally to align with changing operational procedures or address legal, business, or compliance requirements. Major alterations will be announced by displaying the updated Privacy Policy on our website, accompanied by a fresh “Effective Date”. We suggest routine policy monitoring. Your persistent engagement with our services after amendments demonstrates acceptance of the new policy.
12. Legal Jurisdiction
This Privacy Policy is governed by and interpreted according to Indian laws — including the Digital Personal Data Protection Act, 2023.
13. Contact Information and Complaint Resolution
For queries on the Policy or our data, or to change your privacy rights, kindly connect with our team directly:
We are dedicated to addressing privacy concerns promptly and professionally.